The agent panel operates as a central interface for call agents, providing tools and features to facilitate communication and management of calls. Here's a brief overview of how an agent panel typically works:
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Login :

• Agents log in to the system using their assigned credentials, such as an extension and password.

Dashboard Overview :

• Upon login, agents are presented with a dashboard that offers a comprehensive view of key functionalities and information.

Sections and Features :

• The dashboard is usually divided into sections, each catering to specific tasks.

   Common sections include :

• Find to Connect: Displays information about incoming calls, allowing agents to accept or reject them.
• Chat: Enables agents to send and receive messages from callers.
• Call Control: Provides tools for virtual interaction, including video feed.
• Classification: Allows agents to categorize complaints and set response times.

Handling Incoming Calls :

• When an incoming call is received, agents are notified through the call control section.
• Agents can choose to answer or reject calls using dedicated buttons.

Video Feed and Interaction :

• After answering a call, the video feed is activated, allowing agents to see the caller inside the elevator or relevant context.
• Agents can send messages through the chat section during the call.

Message Sending :

• Agents can send messages using two types: canned messages (pre-defined) or custom typed messages.

Classification of Calls :

• Agents use the classification section to categorize the nature of the complaint and set response times.

Report Pages :

• Agents have access to report pages that display records of all calls received.
• The report includes details such as date, source, destination, action type, ring time, talk time, and more

Profile Management :

• Agents can view and update their profiles, including details like first name, last name, phone number, and work schedule.
• Password changes can also be managed through the profile page.

Logout :

• Agents can log out of the system using the logout link, typically located at the top right corner of the interface.

In essence, the agent panel streamlines communication, enhances call management, and provides tools for reporting and profile maintenance, offering a comprehensive solution for efficient call handling and agent interaction.